Company Location: South Carolina
Business Focus: HVAC
Prior Pricing Method: Flat Rate Pricing

Business Situation & Solution

Air Kool Heat & Air Inc. was looking for a way to improve dispatch services, avoid losing opportunity to bill for repairs, easily quote the customer repair costs, and move into the digital world. While researching apps and tools for their business need, they found most programs had a substantial upfront cost.

Air Kool really liked Coolfront’s “pay-as-you-go” pricing and the zero-cost story after price recovery. After taking advantage of the free trial, the company decided Coolfront was best for them. The company runs the Coolfront app on their desktop computers, iPhones, Androids, Notebooks and iPads.

Revenue

How has your company revenue been impacted since using Coolfront? “Our per-ticket average on service work orders has increased approximately $100 per work order.”

Benefits

Three biggest benefits Air Kool has experienced since using Coolfront:

• Improved dispatch tracking
• Increased revenues for repairs
• Improved customer service

“The Customer Approval feature has helped to eliminate ‘questionable fees’ that customers would sometimes debate to have reduced or credited completely … Coolfront suggests related charges for repairs so the field technicians are less likely to forget to bill for work they actually perform.”