You have the questions and we have the answers. Every once in a while a question pops up that our stellar sales team graciously answers. When we see the same questions a few more times—we add it here.
These are three-ring bound price books that will be used by your HVAC technicians, plumbers, or electricians in the field to look up and quote repair fees to your customers.
There is no correct or one-size-fits-all answer to this question. Each company has unique needs and circumstances and thus will have its own best practices. Our best advice is to track your service invoice data over time and customize your book as you become confident in what your technicians are using and need. Be careful not to reduce your guides too drastically. While a smaller guide seems desirable, not having the pricing available when on a service call can cause confusion for your technician or customer and result in a poor customer experience. You also now have the option to have zero pages in your book and just use the digital version!
New pricing guides do NOT automatically ship to your company. New or additional guides will only be shipped when your company completes a Coolfront Books Update Request. Your Coolfront Books are shipped directly from our production facility in Rochester, NY and contain the latest pricing information available at the time of shipment.
We offer seasonal updates every 90 days. We do not recommend going past 12 months so that your data does not get out of date. This enables you to keep up with the rising cost of doing business and to make adjustments to account for changes in your service department.
A Coolfront Books Update is a procedure your company follows to generate fresh pricing based on new or more current information. An Update also includes any customizations to your Coolfront Books that your company wishes to make.
It’s a breeze to update your Coolfront Books system. And you can update every 90 days! Log in to CoolfrontBooks.com and select the book you want to update. Make any changes to the “Next Edition” tab for the next printed edition and click the Update Now button. Enter name and check the authorization box, then click the Place Order button. Allow 10-15 days for your books to be produced and shipped.
A Dealer Specified Repair is a repair that is defined by an individual contractor and added to their Tech Guide only. Dealer Specified Repairs (also known as DSRs) are NOT added to the national Coolfront Books database or any contractors guides outside of the contractor who defined them. DSRs are a way to account for repairs that are not included in the national Coolfront Books database.
Before you run an Update, we recommend you login to CoolfrontBooks.com to create what is called a Coolfront Books Edit. A Coolfront Books Edit is a list of all changes you wish to make to your next set of guides. This includes changes such as labor rate increases, column heading customizations, and inclusion or exclusion of any tabs, brands, or repairs from your printed Tech guide just to name a few. All of these edits are easily made on the CoolfrontBooks web site.
While our national database contains over 30,000 repairs, not all repairs are printed in your Price Book. If you don’t find a specific repair printed in your book, login to CoolfrontBooks.com and search for the repair online. If you find the repair on the website, you can choose to print it in your next Coolfront Books Edition. If you fail to find the repair in our national database, then proceed to add the Dealer Specified Repair. Remember, as always you can contact Coolfront Support to review the steps to add such a repair.