What is the Coolfront Tech Guide?
The showpiece of your Coolfront Books system is the Coolfront Guide. Referred to commonly as the Coolfront Technician Guide, or just Tech Guide, these are three-ring bound price books that will be used by your technicians, plumbers, or electricians in the field to look up and quote repair fees to your customers.
How many pages should my Coolfront Tech Guide contain?
There is no correct or one-size-fits-all answer to this question. Each company has unique needs and circumstances and thus will have its own best practices. Our best advice is to track your service invoice data over time and customize your book as you become confident in what your technicians are using and need. Be careful not to reduce your guides to drastically. While a smaller guide seems desireable, not having the pricing available when on a service call can cause confusion for your technician or customer and result in a poor customer experience.
How often do new Coolfront Guides ship to my company?
New pricing guides do NOT automatically ship to your company. New or additional guides will only be shipped when your company completes a Coolfront Books Update Request. Your Coolfront Guides are shipped directly from our production facility in Rochester, NY and contain the latest pricing information available at the time of shipment.
How often should I update my pricing?
We recommend you review and refresh your pricing every 12 months at a minimum. This enables you to keep up with the rising cost of doing business and to make adjustments to account for changes in your service department. If you need to make a price adjustment sooner than 12 months, you are always free to run a mid-year update. Contact Coolfront Support for information on 12 month or mid-year updates.
What is a Coolfront Books Update?
A Coolfront Books Update is a procedure your company follows to generate fresh pricing based on new or more current information. An Update also includes any customizations to the Coolfront Guides that your company wishes to make.